ANTESEDEN DARI CARE COORDINATED PATHWAYS DAN DAMPAKNYA PADA PATIENT CENTRICITY

Yeni Dhana Sari; Ferdi Antonio

doi:10.7454/arsi.v9i1.4833

ANTESEDEN DARI CARE COORDINATED PATHWAYS DAN DAMPAKNYA PADA PATIENT CENTRICITY

Yeni Dhana Sari, Ferdi Antonio

Abstract

Patient centricity merupakan salah satu kualitas yang terdapat dalam pelayanan kesehatan. Dalam meningkatkan patient centricity, koordinasi pelayanan melalui care coordinated pathways merupakan hal yang krusial untuk memberikan pengalaman klinis yang terbaik bagi pasien. Akan tetapi, belum terdapat penelitian di Indonesia mengenai care coordinated pathways serta dampaknya terhadap patient centricity. Penelitian ini dilakukan untuk menentukan anteseden dari care coordinated pathways dengan elemen cross-functional teamwork, mutual communication, goal alignment, dan shared accountability dan efeknya terhadap patient centricity. Model penelitian ini diuji pada populasi tenaga kesehatan di Rumah Sakit Hermina Daan Mogot, Jakarta. Koleksi data dilakukan dengan purposive sampling dengan total 168 sampel. Data dianalisis dengan metode PLS-SEM. Hasil penelitian ini menunjukkan bahwa cross-functional teamwork, mutual communication, goal alignment, dan shared accountability berpengaruh secara signifikan terhadap care coordinated pathways. Selain itu, care coordinated pathways berpengaruh signifikan terhadap patient centricity. Hasil dari penelitian ini memberikan implikasi yang bermanfaat untuk aplikasi manajerial di pusat pelayanan kesehatan.

Keywords

Care Coordinated Pathways; Care Coordination; Patient Centricity

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DOI: http://dx.doi.org/10.7454/arsi.v9i1.4833