Intervensi Continuous Improvement Rawat Jalan Rumah Sakit Haji Jakarta

Teguh Ariotejo

Abstract


ABSTRAK

Proses pelayanan pasien umum di instalasi rawat jalan Rumah Sakit Haji Jakarta jika dilihat dari alur mobilitas pasien rawat jalan sejak melakukan pendaftaran sampai dengan pasien pulang terlihat adanya alur yang membuat pasien berjalan bolak-balik ke kasir maupun ke ruangan penunjang pelayanan (laboratorium dan radiologi). Hal ini tentu saja merupakan tindakan pemborosan dari segi waktu maupun pergerakan pasien. Untuk itu perlu dilakukan upaya terus menerus (continuous improvement) dalam upaya peningkatan kualitas dan efisiensi pelayanan kepada pasien di instalasi rawat jalan Rumah Sakit Haji Jakarta.

 

ABSTRACT

The process of general patient care in the outpatient installation of Haji Hospital Jakarta when viewed from the outpatient mobility flow since registration until the patient came home seen the flow that makes the patient walk back and forth to the cashier or to the supporting room service (laboratory and radiology). This is of course a waste of time and the movement of patients. Therefore, continuous improvement is needed in the effort to improve the quality and efficiency of service to the patient in the outpatient installation of Jakarta Hajj Hospital. 


Keywords


continuous improvemen; service procces; lean; non value added; value added; waste

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References


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DOI: http://dx.doi.org/10.7454/arsi.v3i3.2225

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